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Landlord and Vendor

"I have used Heritage for the past 10 years in both letting and finally selling a property. I have been very impressed by the professionalism and responsiveness shown by all departments and all staff. I can highly recommend the Agency."

Sophie – Vendor and Buyer

"I would have no hesitation in recommending Heritage. I sold and bought through them and was so impressed with their service. It was a huge step for me to take the plunge and move so I was pretty nervous, especially as a single parent. They were really prompt as I needed a quick sale to secure the house I wanted to buy; Paul was great in getting mine on the market quickly and offering me lots of advice, on all sorts of things related to selling as it had many years since I’d last moved. We got buyers within just a few weeks and I managed to secure the house I wanted so it was a happy ending! Paul, Rachel, and Sandy then dealt with both my sale and purchase and were always on hand to answer questions quickly and in a friendly and knowledgeable way. Moving is undoubtedly stressful but they helped so much in keeping me appraised, calm, and positive. Such lovely people. Super professional too. In contrast, I was hounded by other estate agents who rang me incessantly trying to give the big sales push, which was very irritating (I ended up blocking a couple of them as they wouldn’t let up) but Heritage weren’t like this – they give the sort of quality service you want and need when you’re making the huge step of moving home. They know the area inside out and the correct value of properties (one estate agent suggested I could get a stupidly inflated price for mine, presumably to get me on their books). If I was moving again, I wouldn’t want to use anyone else. I really trusted them throughout the process and felt at all times that I was in very good hands. A huge thank you to Paul, Rachel and team!"


"Patient, careful, and humane service - I recommend this agency unreservedly! They were helpful at every stage, kept in touch brilliantly, and were very good at reassuring a very nervous client on numerous occasions! Very happy we chose them."


"Incredible service from Jessica, the knowledge and preparation for our first meeting today was frankly mind blowing! 5 star service, thank you so much."


"Great service from start to finish. I thought Jess was great, so enthusiastic and reassuring. Rachel worked really hard to push the sale through as quickly and smoothly as possible replying to my many queries immediately. Thank you everyone."


"I have been a tenant with Heritage Estate Agents for just over a year now. They are easily the best estate agents I have ever dealt with! Their communication and advice has been invaluable to me in difficult times. I am so pleased to be moving to a new rental property with them as my estate agents and look forward to knowing that as a renter I can trust them to provide me excellent service. Charlotte and her team are personable, understanding and provide excellent communication as well as honesty and reassurance. Every member of the team I have seen over the past year has been accommodating and friendly when it comes to repairs, viewings etc. I have no doubts that when I come to buy a property I will be contacting them first!"


"We've now used Heritage Estate Agents for 2 house moves and they've been excellent on both occasions. The team are very reliable in helping to move things through quickly, and communicative and responsive as to updates or questions you might have. Our most recent house move was done exceptionally quickly with the house going from not being on the market, to completing, in just 10 weeks. That was only made possible with the help of the Heritage team! Would strongly recommend."


"People at heritage are lovely, competent and supportive. They helped me through an unreasonably long sale, always ready to help. I chose them to sell my property after purchasing it through them a few years earlier, because I was impressed by the quality of their service. Highly recommended."


"Heritage have been the letting agents for our property for six years. We have always found them to be efficient, prompt to respond and pleasant to deal with. They demonstrate integrity in considering the best interests of both the tenant and the landlord."

Jackie – Buyer

"We are very grateful to all of the staff at Heritage for their help with our recent house purchase. Everyone was friendly and helpful throughout every step of the process. From viewing, when we were allowed extra time to properly look round the property, to straightening out some solicitor issues at the end, the team were supportive, communicative, and always contactable. Would highly recommend."


"The team at Heritage are all so helpful and pleasant to deal with. They are really proactive, always quick with responding to any queries and kept us informed throughout our sale and purchase. Would definitely recommend them! Daniel"


"Excellent staff and excellent customer service. I have no problem referring Heritage to others."


"We have just recently purchased our new home through Heritage estate agents & I would absolutely recommend them to friends and family. From meeting Paul at the property on our viewing, to Rachel seeing us right through to completion, these guys were professional, knowledgeable and extremely lovely people to deal with. Thank you for making this buying process as stress free as possible for us! All the best."


"My wife and I recently bought our house through Heritage and they were absolutely wonderful. They were efficient and friendly, with great customer service. They were also very accommodating with accessibility and great when we called about things we'd forgotten and were stressed about!"


"Overall would strongly recommend and I was very happy with their performance."


"Vanessa and her team at Heritage lived up to their promise to take away the stress of moving. Ours was a complicated move, but all details were anticipated, nonetheless. Prompt responses to all enquiries, thoughtful and informed advice, patience and courtesy were all provided as a minimum. At all times we were confident in Heritage to support us. Worth every penny. Happy to recommend!"


"I would like to say how helpful and supportive your whole team has been to me. You have all kept me sane while going through a difficult few months of selling. Your advice has been invaluable and I wouldn’t hesitate to recommend you to anyone looking for an estate agent."


"My partner and I just bought a house using Heritage and I must say we are very happy about the service. Rachel was looking after us and managed to make something that is by definition stressful (such as buying a house), very easy. I truly recommend them."


"Our experience with Heritage has been nothing but positive. We moved to the Midlands to look for our dream home and now, thanks in large part to the support of Rachel, Paul and the rest of the team at Heritage, we finally found it! We'll always remember the transparency and professionalism that they showed us throughout the whole process."


"I would like to thank Heritage for your excellent advice and help through the process of selling my house, and your patience and assistance whilst I found my new flat."


"10/10 - Pleasure to work with, professional service throughout the process! Would highly recommend to anyone. High quality agency clearly."


"We had really good experience with Heritage Estate agents, and I would recommend it to my friends and family. Special thanks to Rachel."


"Rachel at Heritage Estate Agents was great to work with. Good communication, good advice and support throughout the sale of our property. Can really recompense Rachel and Heritage."

Mary Ellen

"Rachel and all the staff at Heritage Estate Agency are all fab! We had a difficult road to completion made more tense by the fact that we had to move back to the US before completing! Rachel listened to us and helped mitigate the difficulties we were facing with her honesty and kindness. The experience from beginning to end was top notch to say the least. Thank you!"


"We used Heritage to sell our Kings Heath home and also spoke to them when we were house hunting a few years previously previously, and on both occasions they have been superb to deal with. Sharp, professional and really knowledgeable. The photos and videos of our property were brilliant, the viewings done incredibly easily and quickly, with minimal fuss and disruption. Within a week of going on the market we were sold. They were always on hand to help us through the process thereafter and I couldn't have asked for a better agent, would highly recommend Vanessa, Rachel and the team at Heritage"


"Moving house is always stressful but we were delighted with the service offered at Heritage Estate Agents Kings Heath as they made the whole process a lot easier to go through. They were always on top any issues and got back to us in a timely fashion if we called. I have dealt with a number of estate agents previously but would recommend Heritage Estate Agents Kings Heath to anyone looking to buy or sell a house"


"Heritage have been the letting agents for our property for six years. We have always found them to be efficient, prompt to respond and pleasant to deal with. They demonstrate integrity in considering the best interests of both the tenant and the landlord."

Steve – Vendor

"We were very impressed by the service we received from Heritage. The staff were friendly and professional and fully understood our needs. I wholeheartedly recommend them."


"We have both brought a property from and sold a property, with Heritage Estate Agency. We chose them because they offered favourable terms, a team that were friendly and approachable and we felt supported from start to finish. We can especially recommend Rachel who kept us in the loop the whole time. Thanks again to the team!"


"Excellent service provided by the team at Heritage from the initial valuation appointment & marketing our property for sale - right through to completion on a tricky large chain. Highly recommend their services for selling your property in the Kings Heath area."


"Excellent Service’ Vanessa and her team were extremely proactive throughout the whole process and their efforts undoubtedly contributed greatly to what was a completely hassle-free sale."


"Charlotte and everyone at Heritage were fantastic - they kept us in the loop always, really put us first and took so much time to understand our needs. We were finding house hunting very stressful and Heritage really helped :) thank you!!"


"Vanessa and the team were excellent in helping us purchase our first property. The communication throughout the process was brilliant and as first time buyers we felt at ease given the team's level of support for us. Thanks again!"


"Great Estate agent very capable and always on the ball. I would highly recommend using them."


"Highly recommend - all staff extremely helpful and will go out of their way - realistic valuation - will definitely use in the future"


"We recently used Heritage for the sale of our house in Kings Heath and they were excellent throughout the whole process. Unfortunately we had some complications on our onwards purchase so it took us over a year to actually move and through this very stressful time the team at Heritage were so helpful, understanding, and their communication was great. I really couldn't fault them, from the first meeting when we were looking to sell, right up until our completion date, the whole team were just brilliant. Thank you Heritage!!"


"Rachel, sandy and the whole team made what was quite a complicated purchase a much more pleasant and organised experience, I really can't recommend heritage enough!"


"I thought that staff were very professional and honest from the outset. Our queries were dealt with quickly and calls returned. Overall I thought that Heritage was a very efficient agent."


"I bought a house through Heritage and everything went smoothly, so I chose them again when I sold it 4 years later. It proved out to be an excellent decision. The team was extremely efficient, super responsive, very knowledgeable and had my back at every step of the way despite a fairly painful sale (through no fault of their own!). I'd recommend them in a heartbeat!"


"We bought our first house through Heritage. Completed within two months after offer acceptance and are really happy with the service and proficiency of delivering the service. Paul and Sandy knew exactly what we needed and after the offer was accepted Rachel made sure every party does their work and delivers on time. Communications were clear, prompt and a very smooth and pleasant experience. Thank you, Heritage team and Rachel you are absolutely brilliant."


"Used heritage recently to buy my first home. They were friendly, professionally and really helpful throughout. Highly recommend. Clearly the best estate agent in the area!"


"Excellent service, everything went like clockwork from start to finish thanks to the support and advice from the team at Heritage. I would definitly use them again and would reccommend them to anyone looking to sell their property."


"Experts in first class customer service’ We sold with Heritage in December, having previously bought through them in 2019. Never before have we have known such a customer focussed business that keeps you informed at all times and goes above and beyond to get the job done - especially in estate agency and especially through a time where offices have closed and where the housing market has been so turbulent. We really cannot thank or recommend Heritage highly enough. Special thanks to Vanessa, Charlotte, Rachel, Jessica and Paul - we are truly grateful for your persistence, patience and for the perfect end result you have given us. We couldn't be happier."


"Heritage sold our property very quickly and negotiated a very good price. The pictures of that property were of a very high standard. They kept our buyers informed and on track despite it taking six months for us to find a property. They had a clear view of what we were looking for and steered us to the property we have bought, which is ideal for us. They were really helpful and efficient in the purchase of our property, which had to be completed in a tight timescale. Everyone in the company is friendly, courteous and always willing to help and explain. We recommend them highly."


"So glad I chose this estate agency to sell my house! Paul was so friendly and sympathetic to my reasons for selling, and obviously knew the market - he didn't inflate the value of the house to get custom and clearly explained the his reasons behind his valuation. Rachel was very patient with my inexperienced questions, and great at communicating between myself, the buyers and both our solicitors. The whole experience was handled swiftly, with care, and a real personal touch - they really made the process as quick and efficient as possible. Highly recommend!"


"Good Service’ Heritage agency listed the property I was buying and assisted with the transaction once my offer was accepted. Everyone I dealt with from Heritage was courteous, professional, knowledgeable and helpful. Heritage representatives were easy to get hold off and get a response from. The transaction was more complicated than I think everyone hoped for but Heritage navigated the issues well and kept me informed throughout. Thanks to all at the agency!"


"Best Estate Agency in Kings Heath’ A friend recommended Heritage as being the best estate agents in Kings Heath and I found nothing to show that this assessment was wrong. Our move was not straight forward with all sorts of issues and it took almost a year in the end, but Heritage were with us every step of the way. The photographs and video were particularly high quality. Having viewed numerous houses advertised by other estate agents I've seen some very poor ones"


"Highly recommend’ - Absolutely brilliant experience. Friendly, professional and punctual. Made promises they absolutely kept. Big thanks to Rachel and Paul for making our house sale a quick and relatively painless experience!!"


"Great team, great service!’ Great team and great service from start to finish! Friendly, professional and expert advice - will definitely recommend and use again."


"Great service and friendly team"


"I dealt with Heritage Estate Agency as a buyer of a property they listed and had a positive experience overall. Many property sales in the UK, and especially those that are in any kind of chain, take a long time and I was unsurprised at the length and hoops this particular one had. Historic issues and nothing do to with the listing or the services of the estate agents in this case. I found the staff at Heritage to be helpful, polite, forthcoming with information and approachable. I received good information about the local services and referrals if I needed them without any pushing to make any particular choices about solicitors or other services. The team were responding quickly to my various queries throughout the transaction and kept me informed of updates when they had any. My overall impression of Heritage is that they are a professional and friendly service and I would not hesitate to use their services again when the time comes."


"After talking to a number of Estate Agents, I chose Heritage Estate Agents to sell my house. They provided a competitive and strongly evidence based valuation and had a clear strategy to sell my house. It sold quickly within a week as they said it would and they ensured we got a great price. We then struggled for a number of months to find a house to buy in a very competitive market but they ensured our buyer stuck with us. The team at Heritage supported us through the ups and downs as we saw many houses and placed many offers but were frequently outbid. Eventually, they highlighted a house they thought was perfect for us when it was about to come on the market and made sure we got a viewing. They were right the house was perfect and our offer was accepted. We dealt with a lot of estate agents through all the viewings and offers we had made (13 offers in total) As a prospective buyer we found Heritage to be the most professional - they always got back to you quickly, and the process for making our offer was clear, fair and transparent. They were a pleasure to deal with through both the sale and purchase processes. They were quick to answer any questions, and ensured we always knew where we were in the process. They offer a very professional service. The whole team were great and I am happy to recommend them."


"Vendor From valuation to completion we had the most outstanding, friendly and professional service from Heritage Estate Agents in Kings Heath. A buyer was found for my mom’s house within days and it sold very quickly to that buyer - we honestly couldn’t have asked for anything more from the whole team, thank you to everyone involved. We’d like to give a special thank you to Charlotte who came out to see us first & do the valuation. Charlotte was kind & understanding when we needed her to be but she was also honest, realistic & throughly professional throughout so from that first meeting with Charlotte, the decision to sell mom’s house through Heritage, was an easy one to make. After our initial meeting we were introduced to Rachel who instantly made us feel welcome and in safe hands. Rachel was excellent at keeping us informed by phone or email & she was always available to us when we needed any advice or updates. Rachel has extensive knowledge & experience so it was so easy to leave matters in her very capable hands. We’re so glad we chose Heritage to sell our mom’s house & we highly recommend their services."