Vendor - Kevin
"I used Heritage to sell my late mother’s house in April 2025, and I couldn’t have asked for better support during a difficult time. From the first call, the team were respectful, clear, and patient. They handled the whole process professionally and kept me updated at every stage, so I never felt lost or rushed. The valuation was fair and realistic, and they managed viewings and negotiations smoothly. The sale completed without any hiccups. Thank you Richard, Charlotte, Rachel & Sandy. If you need an estate agent you can trust when it matters, I’d recommend Heritage."
Buyer - Najma
"I’ve had a really great experience with Heritage Kings Heath. The team are professional, friendly, and genuinely go above and beyond to provide excellent customer service. Everything was handled smoothly and efficiently, and I felt well looked after throughout. You can really tell they take pride in what they do, and it makes a big difference. I would definitely recommend them to anyone looking for a reliable and caring service."
Buyer - Tom
"Were really helpful and swift with their responses."
Vendor - DP
"Thank you and the team for all your help and support, both in moving 8 years ago, and also in our eventual sale. Paul was absolutely amazing and instrumental in helping get the house on the market, from suggestions of improvements following our valuation over a year ago, to getting the house on the market really quickly, and finding buyers who will be right at home."
Buyer - Oliver
"A huge thank you to the Heritage team for their expertise, time and patience, in particular Rachel and Vanessa. We recently moved into our new home and they made this process as smooth as possible. Many thanks ☺️"
Buyer - Oliver
"Rachel was extremely helpful to us as first time buyers and ensured that everything was sorted even when difficulties arose"
Buyer - Tariq
"Very professional and friendly estate agency , everyone I spoke to was very helpful and gave me clear information on the process of buying my home . They even let me view the property the second time. Thank you , everyone at heritage estate agents."
Buyer - Jess
"I am so grateful to the whole team at Heritage. I built a lovely relationship with the viewing team, especially Sandy, who was really in tune with what I was looking for, as well as being really sensitive to the emotional impact of the move being as a result of divorce. They were always really responsive and accommodating in setting up appointments. When it came to the purchase, Paul was excellent in negotiating between me and the sellers. With multiple offers on the table, it was not a straightforward process, but I felt supported and treated fairly, and an outcome was reached that was good for all parties. Once the sale was agreed Rachel dedicated herself to getting to completion, keeping communication open across estate agents, solicitors and sellers, and ensuring that things were moving at pace at every stage. Through what is almost always a very stressful time, I knew that Heritage were on it and had my back."
Vendor - Martin
"Bought my house through these guys 12 years ago, was very happy with the service. So recently, when it was time to sell I just went straight back to Heritage. Great service from Rachel, Paul etc."
Buyer - Umair
"We honestly couldn’t be happier with the service we received from Heritage! From the very beginning, they were incredibly helpful, friendly, and professional, making the whole process of buying our home feel easy and stress-free. Their communication was excellent and they always went the extra mile to support us. We’re so grateful for all their hard work and wouldn’t hesitate to highly recommend them to anyone looking to buy a home!"
Vendor - Rachael
"Fantastic professional service from start to finish! Would highly recommend! Helped us sell our 2 bed victorian terrace in Kings Heath. Excellent communication throughout the process."
Vendor - Mandy
"Lovely team, worked hard to sell our house. Always replied to queries quickly and we're very accessible throughout the process."
Buyer - Beth
"I recently purchased my first house through Heritage and they were so kind, efficient, and helpful through the completely alien and quite stressful process. Everyone I encountered on the team was absolutely lovely, perfectly professional and informative but also very friendly and easy to talk to - really adding a personal touch to the proceedings. Emails were answered quickly and they made the whole thing feel very easy. I would not hesitate to recommend Heritage or to work with them again in the future! Special shout out to Rachel who was a gem throughout."
Vendor - Matthew
"Heritage sold our house for us. They have a deep and almost uncanny knowledge of Kings Heath's streets and houses, they gave us excellent advice about pricing, and they found a lot of viewers in what is often a slow period (mid-summer). Most importantly, in what is a stressful process, the staff are all thoroughly nice people who, you feel, are working hard for you to find your buyer. We'd use them again."
Buyer - Roxanne
"Great experience from beginning to end. They helped us to understand the important steps in the process and were always available to answer questions and support when we needed. Thank you!"
Vendor - Olivia
"We recently sold our 2 bed in Kings Heath with Heritage (and viewed A LOT of houses with them too). Estate agents get a bad rep but we wouldn't have got the price we did without their support. From Paul's valuation (which got us 2 above asking price offers within a week) to all the viewings Sandy took us on to Rachel and Vanessa supporting us through all the negotiations, they kept us informed and were incredibly patient. We would not hesitate to use again (although hopefully for another 10 years)."
Michael - Buyer
"I honestly couldn't recommend Heritage enough. After a previous property fell through we spoke to Rachel and Vanessa about various properties and they pointed us in the direction of the property we ended up buying and we are over the moon we listened to them. The sale process was very straightforward and we were kept in the loop the entire time about what was happening with the vendors."
Frances - Vendor
"We had a very stressful and complicated experience with buying and selling houses recently. However Heritage made it a lot less stressful than it could've been by consistently communicating in a clear and sensitive way, offering us support throughout the process. They took a proactive approach which helped to move things along and were professional and reliable throughout. I would definitely recommend them!"
Vendor - Lisa and Craig
"We would like to express our sincere gratitude for your help and assistance in selling my late fathers property, the situation we found ourselves in was very stressful and our emotions were all over the place. We live a considerable distance away from Birmingham. Heritage were superb, compassionate, sympathetic and understanding to our needs. The staff were wonderful especially Rachel and Vanessa, From the moment the property was put on the market viewings went through the roof, these were professionally managed and we were updated throughout, a sale was secured within a week, though at times this sale was a little stressful, the staff were again wonderful putting us at ease and reassuring throughout. Communicating between all parties involved All in all we are very pleased with Heritage Estate Agency,"
Vendor and Buyer - Darren
"A message to say a massive "thank you" for your help, advice, support and (near the end) drive to get me moving. The friendly, efficient service has been consistent right from my first enquiry through to key pick up. I wouldn't hesitate to recommend Heritage for moving and/or buying a property. "
Vendor - Vaishali
"I sold my house through Heritage going back to June. They arranged viewings for one day and got a buyer from the onset. Didn't even have a board up with Sale, Heritage had people looking from early on in Kings Heath area. Highly recommend Heritage for selling the house."
Vendor - Abi
"This is the second time we have used Heritage - both times their service has been excellent from start to finish. The team are very professional, helpful and have such knowledge of the local area and market. Highly recommend!"
Vendor - Neil
"Excellent service from start to finish. Professional and understanding throughout the process. Heritage made the sale comfortable if there is such a thing when moving. Top service from a group of people who care. Would definitely recommend."
Buyer - Savera
"Through out whole process of buying the property, they are super helpful. Each and every member works professionally. Highly recommend."
Vendor - Warwick
"Very professional and made the process straightforward and smooth, thanks Heritage!"
Vendor - Majel
"We sold our house through Heritage approx a year ago and couldn't fault their service - from the initial appointment to the final sale. They arranged viewings for when we were on holiday (so we didn't have to tidy the house more than once!) and after receiving several offers, we had a confirmed buyer within days of putting our house on the market. Great communication through the sale process. Such a different experience from the estate agent we originally bought the house with!!"
Vendor - Emma
"Thank you Vanessa and Rachel for helping us sell our house. It was lovely to work with people who knew the local area well and had more of a family feel. Always professional and attentive with the progress of the sale. Thanks,"
Vendor - Tony and Gill
"A good experience as they were professional, realistic and knew how to get things done. We had dealings with most of the people in the office and all were reliable and competent. The fact they dealt so closely with Bunn’s solicitors helped us when it was difficult us to get in contact with our solicitor. Rachel, in particular, was helpful at negotiating between our buyers and us when their demands were a little unrealistic!"
Vendor - Tom
"Big thanks to the Heritage team for helping us sell and buy our homes relatively smoothly in Kings Heath. They clearly know the property in the area very well and were professional, honest, supportive and responsive, and we always felt they acted in our interest throughout the process, a complete contrast to our experience with other internet estate agents. We’re glad we paid the little extra to go with Heritage, and from our experience if you are buying or selling in the area then you can’t do much better than the Heritage team, and would choose them again next time."
Buyer - Donovan
"From day one the friendly service and support I received from Heritage Estates was a marked contrast to my experience with other agents in my home buying search. I recently purchased a house in Kings Heath as a first-time buyer. The process was a bit daunting and made more so by complications further up the chain and a few bumps in the road on my side. Throughout the process the team at Heritage, Rachel in particular, were very helpful and provided me with regular updates, reassurance and advice to help me navigate my first property purchase. A big thank you to the team for helping get my new home over the line. I would highly recommend using Heritage Estates if you’re looking to buy or sell."
Landlord - Adrian
"We have been using Heritage as our letting agent for more than 12 years. Most of the time dealing with Charlotte and Tony for there personal care and service. Any problems always dealt with immediately for both parties. Great service."
Buyer - Madeleine
"We just bought our first home with Heritage and, as first-time buyers, the whole process felt quite daunting and confusing. I was grateful to be working with the team at Heritage as they were incredibly helpful and made the process feel more straightforward. I appreciated their patience in explaining the each stage of the process, and I always felt comfortable asking for guidance. Rachel, Vanessa and Sandy communicated with us regularly throughout the process and were prompt in providing updates. They were a pleasure to work with — approachable, supportive, professional and very efficient. Thank you!"
Vendors - Claire and Phil
"We appointed Heritage to sell our Kings Heath home in 2018 and discovered then what a competent, professional, principled company they are. We returned without hesitation to sell a Kings Heath home again this year. Some staff have changed in that time period but, remarkably, the ethos is the same. Once again we experienced an exceptionally high level of competence, integrity, professionalism and team work. The refreshing difference about Heritage as a small independent business is that the left hand knows what the right hand is doing, communication both between team members and with their clients is excellent and you feel supported not only by each individual in their particular role, but by the team as a whole throughout your journey. Sandy, Sales Negotiator and her colleague, Richard (who does the Saturday viewings) have such excellent interpersonal skill, extensive experience and knowledge of the area; Paul, Senior Valuer, always calm, realistic and honest, provided consistently sound advice through the changing market circumstances, and secured us a very good sale. Rachel (Sales Progressor) is second to none, in terms of her skills, speed of operation, empathy, and (when appropriate) her sense of humour. Vanessa, Managing Director, and Charlotte Director were both always available and ready, alongside other team members, to offer advice to us by phone, email or in person, during critical times. All this is refreshing and different in an age of corporates. Each and every one of this team have provided invaluable advice and support and picked us up on the long and rocky journey of house selling and purchasing. However bad it gets everyone on this team makes you feel better after seeing them or talking to them. At the same time as this human warmth and personal interaction from every team member, they are all always highly focused on swiftly resolving all the practicalities and obstacles involved. Heritage charge commission like others do, but we felt that they earned every single penny of what we paid."
Landlord - Julie
"I am very happy with the way Heritage manage my rental property. They deal with all concerns speedily and I am happy to follow their advice. I would recommend them for both their renting and sales services."
Landlord - Sue
"I’ve been using Heritage as my letting agent for the past 12 years. I’m always impressed with their personal care and service. Any problem are dealt with immediately in a very professional way. Highly recommend. Thank you Heritage"
Landlord - Phil
"I’ve worked with Heritage Estate Agents in Kings Heath for almost five years, and I can honestly say they’ve been exceptional throughout. Charlotte and the team are consistently supportive, approachable, and knowledgeable, making them an absolute pleasure to deal with. As a first-time landlord, their guidance has simply been invaluable. They’ve handled all aspects of property management and maintenance with great care, always providing clear, decision-grade information so I can make confident, informed choices. Communication is always prompt, friendly, and professional, and nothing is ever too much trouble. It’s rare to find a team that combines genuine care with such high standards of service. I have already recommended Heritage to my personal contacts who are looking for a trustworthy, proactive, and personable letting agent who truly looks after both you and your property, and I will continue to do so going forward. "
Landlord - L
"Professional letting agents! "
Vendor - Tony
"My family have used Heritage Estate Agents twice now over the last 11 years. Firstly to buy the house and now to sell it. On both occasions firstly my parents and now my sister and I have found them to be excellent in all respects. Operating in the King's Heath area meant they knew the values and market place well. The services they provided were all well delivered and reasonably priced. Being independent meant they focused on the customer more. It is often said "People buy from people", this sentiment is true with Heritage, the team were friendly and professional on all occasions. Selling and buying a house is very stressful, but Heritage made it alot less stressful. I would have no hesitation in recommending this company."
Landlord - Rachel
"Since my first experience with Heritage estate agents in 2016 I have used them and still use them to both buy and let property. Ive always found them open and honest in their approach, whilst remaining professional and always reliable. In lettings, the communication is straight forward and a solution is always found quickly and efficiently. I would highly recommend Heritage for both sales and lettings."
Buyer - Sameer
"Bought a property in Kings Heath and the whole process was smooth from offer to completion. Rachel and the Heritage Kings Heath team kept me updated, chased things proactively, and made the handover effortless. Highly recommend—professional, honest, and genuinely helpful."
Buyer - Zoe
"We bought our first home with Heritage and completed in 11 weeks. They were quick to communicate and fast at responding. Rachel was friendly and approachable and couldn’t have been more helpful. We also dealt with Vanessa, when Rachel was on holiday, and Sandy, when we booked a viewing and made an offer, and they were great as well. We would recommend Heritage and wouldn’t hesitate to use them in the future."
Vendor - Abdul
"Heritage Kings heath. Helped sell our Dads house after he passed away. We received Anazing Service especially from Paul Racheal and Vanessa. They had a great list of people who helped us with Tidy up. Fencing and even emptying the house with Ian. Can’t recommend them any more than to say 10 STARS."
Buyer - Holly
"Our move went smoothly, would definitely recommend these estate agents!"
Vendor - Ed
"Secured an offer for us at asking price in the first week of listing. Very user friendly and easy to use. would recommend"
Buyer - Rauf
"I recently bought my new home through Heritage Estate Agents in King’s Heath and couldn’t be happier with the service I received. From start to finish, the team was professional, approachable, and incredibly supportive throughout the process. Communication was excellent – they kept me updated at every stage and were always quick to answer any questions I had. What really stood out was how genuinely friendly and proactive they were, making what can often be a stressful process feel smooth and straightforward. Their knowledge of the local market was clear, and I always felt reassured that I was in safe hands. Thanks to their hard work and guidance, everything moved along efficiently, and I’m now happily settled into my new home. I would highly recommend Heritage Estate Agents to anyone looking to buy in the area – a fantastic experience from a team who truly cares about their clients."
Buyer - Tammy
"Rachel, Vanessa, Sandy and the team were super supportive throughout our property purchase. As first time buyers, they helped us to understand the process and were always very responsive, helping to bridge the gap between the sellers and their solicitors to enable successful completion. Thank you Heritage!"
Vendor - Thomas
"Lovely team, and good coms through what is a wild old process of buying property in the UK. Would recommend."
Vendor - Lydia
"Before we went with Heritage we listed our house with Connells in early 2025 for 3 months, it sat on the market with 3 views and virtually no communication from Connells. Very disappointing experience. When we decided to switch estate agents, Heritage was very knowledgeable and gave us good advice. Their prices were slightly higher but they were worth paying for! Their communication throughout the process was top notch, Rachel did a fantastic job of keeping us calm through a stressful process, they had an offer for the price we wanted on the first weekend, and the whole process was wrapped up within 2 months. I can't say enough good things about Heritage, and especially Rachel. Would highly recommend."
Akhtar - Buyer
"It was a pleasure working with Rachel and the team at Heritage Estate agents. Their professionalism and excellent communication made the process of purchasing my home effortless. They were always available to answer my questions and provided valuable guidance, leading to a quick and successful sale. I highly recommend Heritage Estate agents to anyone looking for a dedicated and effective estate agent."
Theresa - Vendor
"We recently sold our house through Heritage. We have been very happy throughout the process with the excellent service that was provided by the staff team there. A special thanks to Rachel and Vanessa for all your hard work on our behalf. What really helped us through the stressful process of selling was that if at any time we contacted Heritage with a query they got back to us without delay. If they did not have an answer to our query they would go and find out and come back to us with updates. They communicated regularly with the chain and followed up with other professionals to see what was happening on our behalf and on a regular basis. We have another property to sell and we are selling this property through Heritage. We are confident that the staffs skills and experience will help us to achieve another sale and support us through the process. We highly recommend using Heritage if you are thinking of selling or buying - thank you Heritage Team."
Landlord
"Five star lettings agency, if you want a hassle-free rental management agency - look no further just speak to Charlotte or Tony. They are worth every penny. Really the only choice for KNGSHEATH lettings"
Vendor - David
"I wasn’t sure which estate agent to go with at first, but I’m so glad I chose Heritage. From start to finish, they were professional, helpful, and kept me in the loop every step of the way. Selling a house can be stressful, but they made the whole process feel smooth and manageable. Communication was always clear and prompt, and I really felt like they had my best interests at heart. It’s easy to see why they have such a great reputation – they absolutely deserve it. Highly recommend!"
Folake and Ryan - Vendor
"Hi Vanessa, Rachel and Paul A very quick thank you to all three of you. Thanks for getting us through this process in one piece. Thank you all, you're a great team."
Andrea - Vendor
"Thanks ever so much to you guys at Heritage. The best estate agents I’ve ever dealt with. Efficient and process driven. Perfect!"
Lynne - Vendor
"Thank you Rachel! And to all of you for all of the hard work in helping us to sell! You’ve been brilliant!"
Jordan and Carys - Vendors
"We recently sold our house through Heritage. We are so pleased we went them, and couldn’t have asked for a better service. Paul was excellent in guiding through buying and selling process, and advising on sale price strategy. Once under offer, Rachel and Vanessa went and above and beyond during the after sales discussions with our buyer and kept us fully informed, and provided advice on how to proceed during any sticking points that arose.If we move we will absolutely use Heritage again wouldn’t hesitate to recommend them to anyone in the area."
L - Vendor
"I recommend Heritage unreservedly - throughout the sale they showed great judgement about the market and people, were realistic, knew how best to get a buyer, and then during the very very long complex process (lots of legal challenges on my purchase) they communicated clearly and regularly keeping me and my very patient buyer informed - and were proactive in connecting to other professionals in the chain where it might help. Everyone I met or spoke to were friendly and professional. All this while doing their best (thank you Vanessa) to keep me calm "
Jordan - Buyer
"Wonderful company and staff, incredibly attentive towards their work and went above and beyond for me in my house sale. Couldn't recommend a better estate agent. "
Gill - Vendor
"From start to finish, we found Heritage Estate Agents to be professional, accessible and proactive in the sale of our house. The sales team were available by phone and/or email; if our named contact was unavailable, another member of the team ensured messages were relayed or dealt with the issue instead. When we were let down by a company for an electrical survey, the team recommended an alternative surveyor who was as responsive and professional as Heritage themselves. Communication with our solicitor and our buyers was timely and facilitated a smooth and low stress experience. We wouldn't hesitate to recommend Heritage."
Saj - Buyer
"I have had the experience of many estate agents in my lifetime and usually there aren't many positive things I can say until dealing with Heritage Estate Agency. Right from the start they were kind, friendly, prompt and most importantly professional. Every person working there is friendly and professional and they really do want to help and support you and look out for your best interests. That is super refreshing. If you are looking for a decent estate agency I would honestly recommend Heritage Estate Agency. Sandy , Rachel and last but not least Vanessa were all really helpful with Vanessa dealing with most of my case and matters. Prompt emails and responses always and just a very warm, honest and kind bunch. I would happily use their services again. Thank you all at Heritage Estate Agency."
Buyer - Jemma
"Excellent estate agents, great communication in talking through the process and keeping you as a buyer updated. Would definitely recommend to a friend!"
Buyer - Niamh
"Heritage estate agents were the agents of our first house purchase, they were attentive and had good communication throughout from the viewing to completion. Special mention to Rachel for helping us throughout and keeping our anxieties at bay after a poor experience elsewhere. Thank you!"
Saima - Vendor
"I highly recommend Heritage Estate Agency for the sale of your property, from initial valuation visit to listing and arranging viewings, communication was always great all the team were helpful, especially Rachel. The sale and purchase was a stressful experience and they were very excellent throughout thank you very much "
Matt - Vendor
"Heritage dealt with my sale for me recently and I was very happy with the communication and assistance through the whole process. They priced the house realistically with a good understanding of what was realistic, and the fees were competitive with other agents I approached. At times when the progress seemed very slow or stalled, Heritage (and Rachel in particular) were invaluable in keeping me informed and getting things moving."
Chris - Vendor
"Heritage provided a first class service from the initial valuation visit through to a 100% satisfactory completion. The staff worked as an efficient team, providing well-informed advice with good local knowledge and responded promptly and fully to all our questions. They bring a welcome combination of professionalism and friendliness, which we found very helpful and reassuring during what is inevitably a challenging time. I cannot recommend Heritage too highly."
Muntaseer - Buyer
"The team at Heritage are very friendly and care about your requirements. The team has helped and guided us through the entire process of securing a property until completion. A special thank you to Venessa and her team for coordinating and pursuing all stake holders and making it possible to celebrate our daughters birthday in our new home."
Alex - Buyer
"We were lucky enough that the house we wanted to buy was being sold through Heritage. From the outset Rachel and her team were helpful, honest, and quick. As first time buyers it meant a lot to us to feel supported in this process and to have things we didn’t understand explained to us. This was no trouble for heritage and it made the purchase such a smooth experience. Thank you all."
Sabiya - Buyer
"Our experience with Heritage was very pleasant. High professionalism throughout the process, by all staff. They were reliable and responded to our queries very quickly. Initial interaction was with the lovely Paul, who showed us around the house, which we then managed to secure. Rachel was handling our case and pushed things forward with the solicitors. Everyone has just been brilliant! Thank you Paul, Rachel & Team"
Nabela - Buyer
"I bought my new home through Heritage, Kings Heath. Every step of the way, I was supported by the amazing team. Paul and Sandie enabled me to have multiple viewings and liaised over a number of matters with the seller. At the purchasing end, Rachel worked swiftly to overcome any obstacles, advise and support. As a team, Heritage Kings Heath: Paul, Sandie and Rachel’s service was first class. My experience with them was very personal and smooth - I was kept informed at every stage. Nothing was too much for them. Anyone buying a house knows how stressful and nerve racking this can be. Thanks to Paul, Sandie and Rachel, the stress was taken out and replaced with efficient, personable and effective service. Now I am the proud owner of a beautiful home. Thank you Heritage, Kings Heath for your wonderful service!"
Stephen - Buyer
"We recently purchased a flat through Heritage and couldn’t recommend them enough. All the staff were professional, personable and extremely responsive. We felt like valued customers through the process, which went as smoothly as we’d hoped."
Tara - Seller and Buyer
"Heritage offer a friendly and professional service from all the staff, they were on hand to help with any queries throughout my house sale and purchase,"
Colette - Buyer
"We have recently completed the purchase of our new home through Heritage Estate Agents. We cannot fault the service that was provided to us by Rachel from start to finish. Rachel communicated updates throughout the process and was so helpful in chasing up solicitors when things had started to slow down. Nothing ever felt like it was too much trouble for her! We also had a lot of contact with Sandy, and both were so friendly and efficient. We wouldn't hesitate to use Heritage in the future."
Andy - Vendor
"My sincere thanks to Rachel for the most efficient and professional way in which you dealt with the sale throughout. You are a credit to Heritage and rest assured I would have no hesitation whatsoever in recommending yourself and the firm to anyone who is seeking to sell a property in future."
A Smith - Buyer
"Rachel and colleagues took us through the purchase of our new property, and they were a pleasure to deal with. They were extremely approachable, and quick to respond, both pre and post purchase. Given their excellent customer service, when the time comes to sell, we'll be using Heritage. I would definitely recommend this agency to other buyers."
Phil - Vendor
"From the very first meeting with the team at Heritage through to the successful completion of my property sale, it was a wonderful experience. From the outset, they provided with me with a realistic valuation which brought buyers in through the door and a firm offer achieved within days. From then on, it was plain sailing with a good flow of communication, updates and advice so that when it was all over, we had no stress or concerns. The team are great with each and everyone ready to help and do their best - I can do nothing more than heap praise upon them. I am so glad we went with a local firm, with their wealth of experience and genuine focus on the client."
Wendy - Vendor
"A huge thank you to everyone at Heritage you’ve been wonderful and made the whole process so much easier to deal with, and with such efficiency too."
Iqra - Buyer
"Amazing experience with Heritage. All team members including Sandy, Rachel and Vanessa very helpful and responsive. They made our house buying experience quite smooth. Highly recommend them!"
Sophia - Vendor
"I'm really glad I chose Heritage for the sale of my house. They were not the cheapest option but this was absolutely worth it for the fantastic service that I received. They were calm, professional, experienced and very efficient throughout. They communicated with me regularly, knew exactly what was going on at every point of the process and were calm, kind and understanding. They made sure to chase solicitors and parties throughout to ensure prompt completion. I am especially grateful to Rachel and Paul who I had direct contact with regularly but the rest of the team are also kind, curtious and responsive. The professional photography is really worth it in my opinion, as is their local knowledge. Thank you all very much."
Natalie-Buyer
"Heritage were brilliant when we bought our house. We were first time buyers so this was all new to us. All the staff were helpful, knowledgeable and always on hand if we needed them. Rachel was amazing and was very quick to reply or answer questions when we had them, which we always did. Would highly recommend them!"
Aled - Vendor
"Would thoroughly recommend Heritage. They sold our house with professionalism and efficiency. They were approachable, personable and easy to contact throughout. They demonstrated great commitment to get our sale over the line when some issues elsewhere in the chain made things problematic. We really appreciated their efforts. Thank you to all Heritage staff, particularly Rachel and Paul. "
Dami - Vendor
"Having now had Heritage act on the sale of my property for the second time in five years, I was again left in no doubt as to why they have the strongest reputation in Kings Heath. Throughout the process I was assured of being in good hands thanks to their knowledgeable professionalism, high responsiveness and scope to go above and beyond. Two examples of this that were particularly noteworthy: 1. At the valuation stage - pricing my property fairly, with their finger firmly on the pulse of the local area. Result: offer at asking price minutes after the conclusion of the first viewing. 2. At the closing stages as we neared exchange of contracts - really going above and beyond in being THE agent (far more so than even my solicitor) I could count on to do exactly what they committed to, when/before they committed to it, including establishing what the state of play was right the way through the chain. Thoroughly pleased with the service, and wouldn't hesitate to recommend."
Hilary - Vendor
"We had a wonderful experience with Heritage. Extremely professional, regular and relevant communication and house sold quickly. It all went extremely smoothly. Would highly recommend Heritage!"
Ben - Vendor
"Massive THANKS to Heritage Kings Heath, big shout out to Rachel and Paul who have assisted in four family house moves over the past 8 years, the final one completed last week! Extremely professional but more to the point, the nicest bunch to deal with, down to earth, friendly, honest and always reliable. Make the nitty gritty side of a complex house sale feel like a breeze. Big thanks (you know where to find us now!) All the Best to team Heritage"
Daniel - Buyer
"Always contactable, nothing was too much trouble and Rachel was an absolute pleasure to deal with. As a purchaser I felt just as valued as the vendor and from experience that isn’t always the case."
Robert - Vendor
"1st class customer service, all staff were thoroughly professional, excellent, friendly, approachable, empathic, and highly reassuring at all times. Heritage went way above and beyond, demonstrating exceptional service, to support us in all aspects of selling our property, updated us without needing prompts with essential regular updates, did tons of work and liaising/ interaction on our behalf, provided brilliant support to our buyer and their agents, and made (what is generally known to be) a stressful process a lot easier by being brilliant in all their dealings and showing tact and empathy, and a lovely personal touch. Best estate agents we've dealt with and best agency in the process. Would highly recommend to anyone."
Jackie - Buyer
"I bought a house advertised by this estate agent and found them to be friendly and professional. The answered all my questions in a speedy manner which was very helpful. I have no hesitation in recommending them"
Laura - Vendor
"I switched to Heritage from another estate agent, as I wasn’t having any luck selling my flat. I’m so glad I did. My experience was excellent from start to finish, with regular communication throughout the process. I could tell the team are experienced because they were able to advise me on the best strategy to get my flat sold. And they managed to find me the perfect first-time buyer. Particular thanks to Paul and Rachel. I wouldn’t hesitate to recommend this estate agency to anyone in the local area."
Emily - Buyer
"Everyone at Heritage Estate Agency is so professional, approachable and communicative. They have been absolutely fantastic when purchasing my first home. Such a wonderful team of lovely, helpful people! Thank you all!"
Elsa - Vendor
"Heritage were brilliant when it came to selling our house in Selly Park as we moved back to Leeds. Their service was exceptional, communication was prompt and professional but also friendly. Rachel and Paul were brilliant throughout the sale process. We were keen to seep our house a quickly as possible as we had already bought a property in Leeds and my mortgage term was coming to an end. Heritage worked promptly to ensure that we completed swiftly, and the turn around was efficient and stress free as far as selling a house goes. I would definitely recommend using them!"
Leo - Vendor
"I'd like to thank all of the staff at Heritage for their professional and friendly service. From the the initial meeting to completion they kept us informed and upto date. What can often be a stressful time I felt Heritage guided us through the whole process. We would have no hesitation in recommending them. "
Landlord and Vendor
"I have used Heritage for the past 10 years in both letting and finally selling a property. I have been very impressed by the professionalism and responsiveness shown by all departments and all staff. I can highly recommend the Agency."
Sophie – Vendor and Buyer
"I would have no hesitation in recommending Heritage. I sold and bought through them and was so impressed with their service. It was a huge step for me to take the plunge and move so I was pretty nervous, especially as a single parent. They were really prompt as I needed a quick sale to secure the house I wanted to buy; Paul was great in getting mine on the market quickly and offering me lots of advice, on all sorts of things related to selling as it had many years since I’d last moved. We got buyers within just a few weeks and I managed to secure the house I wanted so it was a happy ending! Paul, Rachel, and Sandy then dealt with both my sale and purchase and were always on hand to answer questions quickly and in a friendly and knowledgeable way. Moving is undoubtedly stressful but they helped so much in keeping me appraised, calm, and positive. Such lovely people. Super professional too. In contrast, I was hounded by other estate agents who rang me incessantly trying to give the big sales push, which was very irritating (I ended up blocking a couple of them as they wouldn’t let up) but Heritage weren’t like this – they give the sort of quality service you want and need when you’re making the huge step of moving home. They know the area inside out and the correct value of properties (one estate agent suggested I could get a stupidly inflated price for mine, presumably to get me on their books). If I was moving again, I wouldn’t want to use anyone else. I really trusted them throughout the process and felt at all times that I was in very good hands. A huge thank you to Paul, Rachel and team!"
Will
"Patient, careful, and humane service - I recommend this agency unreservedly! They were helpful at every stage, kept in touch brilliantly, and were very good at reassuring a very nervous client on numerous occasions! Very happy we chose them."
Tim
"Great team, great service!’ Great team and great service from start to finish! Friendly, professional and expert advice - will definitely recommend and use again."
Elaine
"Best Estate Agency in Kings Heath’ A friend recommended Heritage as being the best estate agents in Kings Heath and I found nothing to show that this assessment was wrong. Our move was not straight forward with all sorts of issues and it took almost a year in the end, but Heritage were with us every step of the way. The photographs and video were particularly high quality. Having viewed numerous houses advertised by other estate agents I've seen some very poor ones"
Will
"Experts in first class customer service’ We sold with Heritage in December, having previously bought through them in 2019. Never before have we have known such a customer focussed business that keeps you informed at all times and goes above and beyond to get the job done - especially in estate agency and especially through a time where offices have closed and where the housing market has been so turbulent. We really cannot thank or recommend Heritage highly enough. Special thanks to Vanessa, Charlotte, Rachel, Jessica and Paul - we are truly grateful for your persistence, patience and for the perfect end result you have given us. We couldn't be happier."
Rik
"Highly recommend’ - Absolutely brilliant experience. Friendly, professional and punctual. Made promises they absolutely kept. Big thanks to Rachel and Paul for making our house sale a quick and relatively painless experience!!"
Alan
"Excellent Service’ Vanessa and her team were extremely proactive throughout the whole process and their efforts undoubtedly contributed greatly to what was a completely hassle-free sale."
Aurelia
"Good Service’ Heritage agency listed the property I was buying and assisted with the transaction once my offer was accepted. Everyone I dealt with from Heritage was courteous, professional, knowledgeable and helpful. Heritage representatives were easy to get hold off and get a response from. The transaction was more complicated than I think everyone hoped for but Heritage navigated the issues well and kept me informed throughout. Thanks to all at the agency!"
Calum
"10/10 - Pleasure to work with, professional service throughout the process! Would highly recommend to anyone. High quality agency clearly."
Pierre
"People at heritage are lovely, competent and supportive. They helped me through an unreasonably long sale, always ready to help. I chose them to sell my property after purchasing it through them a few years earlier, because I was impressed by the quality of their service. Highly recommended."
Jackie
"Great service from start to finish. I thought Jess was great, so enthusiastic and reassuring. Rachel worked really hard to push the sale through as quickly and smoothly as possible replying to my many queries immediately. Thank you everyone."
Mick
"Incredible service from Jessica, the knowledge and preparation for our first meeting today was frankly mind blowing! 5 star service, thank you so much."
Nick
"Heritage sold our property very quickly and negotiated a very good price. The pictures of that property were of a very high standard. They kept our buyers informed and on track despite it taking six months for us to find a property. They had a clear view of what we were looking for and steered us to the property we have bought, which is ideal for us. They were really helpful and efficient in the purchase of our property, which had to be completed in a tight timescale. Everyone in the company is friendly, courteous and always willing to help and explain. We recommend them highly."
Aurelia
"I dealt with Heritage Estate Agency as a buyer of a property they listed and had a positive experience overall. Many property sales in the UK, and especially those that are in any kind of chain, take a long time and I was unsurprised at the length and hoops this particular one had. Historic issues and nothing do to with the listing or the services of the estate agents in this case. I found the staff at Heritage to be helpful, polite, forthcoming with information and approachable. I received good information about the local services and referrals if I needed them without any pushing to make any particular choices about solicitors or other services. The team were responding quickly to my various queries throughout the transaction and kept me informed of updates when they had any. My overall impression of Heritage is that they are a professional and friendly service and I would not hesitate to use their services again when the time comes."
Jessica
"So glad I chose this estate agency to sell my house! Paul was so friendly and sympathetic to my reasons for selling, and obviously knew the market - he didn't inflate the value of the house to get custom and clearly explained the his reasons behind his valuation. Rachel was very patient with my inexperienced questions, and great at communicating between myself, the buyers and both our solicitors. The whole experience was handled swiftly, with care, and a real personal touch - they really made the process as quick and efficient as possible. Highly recommend!"
Calum
"Used heritage recently to buy my first home. They were friendly, professionally and really helpful throughout. Highly recommend. Clearly the best estate agent in the area!"
Dev
"We bought our first house through Heritage. Completed within two months after offer acceptance and are really happy with the service and proficiency of delivering the service. Paul and Sandy knew exactly what we needed and after the offer was accepted Rachel made sure every party does their work and delivers on time. Communications were clear, prompt and a very smooth and pleasant experience. Thank you, Heritage team and Rachel you are absolutely brilliant."
Mark
"Excellent service, everything went like clockwork from start to finish thanks to the support and advice from the team at Heritage. I would definitly use them again and would reccommend them to anyone looking to sell their property."
Pierre
"I bought a house through Heritage and everything went smoothly, so I chose them again when I sold it 4 years later. It proved out to be an excellent decision. The team was extremely efficient, super responsive, very knowledgeable and had my back at every step of the way despite a fairly painful sale (through no fault of their own!). I'd recommend them in a heartbeat!"
Joanna
"We recently used Heritage for the sale of our house in Kings Heath and they were excellent throughout the whole process. Unfortunately we had some complications on our onwards purchase so it took us over a year to actually move and through this very stressful time the team at Heritage were so helpful, understanding, and their communication was great. I really couldn't fault them, from the first meeting when we were looking to sell, right up until our completion date, the whole team were just brilliant. Thank you Heritage!!"
Sam
"Rachel, sandy and the whole team made what was quite a complicated purchase a much more pleasant and organised experience, I really can't recommend heritage enough!"
Jamie
"I thought that staff were very professional and honest from the outset. Our queries were dealt with quickly and calls returned. Overall I thought that Heritage was a very efficient agent."
Carmen
"Great Estate agent very capable and always on the ball. I would highly recommend using them."
Anshu
"Highly recommend - all staff extremely helpful and will go out of their way - realistic valuation - will definitely use in the future"
Ellie
"Charlotte and everyone at Heritage were fantastic - they kept us in the loop always, really put us first and took so much time to understand our needs. We were finding house hunting very stressful and Heritage really helped :) thank you!!"
Anna
"After talking to a number of Estate Agents, I chose Heritage Estate Agents to sell my house. They provided a competitive and strongly evidence based valuation and had a clear strategy to sell my house. It sold quickly within a week as they said it would and they ensured we got a great price. We then struggled for a number of months to find a house to buy in a very competitive market but they ensured our buyer stuck with us. The team at Heritage supported us through the ups and downs as we saw many houses and placed many offers but were frequently outbid. Eventually, they highlighted a house they thought was perfect for us when it was about to come on the market and made sure we got a viewing. They were right the house was perfect and our offer was accepted. We dealt with a lot of estate agents through all the viewings and offers we had made (13 offers in total) As a prospective buyer we found Heritage to be the most professional - they always got back to you quickly, and the process for making our offer was clear, fair and transparent. They were a pleasure to deal with through both the sale and purchase processes. They were quick to answer any questions, and ensured we always knew where we were in the process. They offer a very professional service. The whole team were great and I am happy to recommend them."
Natalie
"Vanessa and the team were excellent in helping us purchase our first property. The communication throughout the process was brilliant and as first time buyers we felt at ease given the team's level of support for us. Thanks again!"
Raxona
"We have both brought a property from and sold a property, with Heritage Estate Agency. We chose them because they offered favourable terms, a team that were friendly and approachable and we felt supported from start to finish. We can especially recommend Rachel who kept us in the loop the whole time. Thanks again to the team!"
Marcus
"Moving house is always stressful but we were delighted with the service offered at Heritage Estate Agents Kings Heath as they made the whole process a lot easier to go through. They were always on top any issues and got back to us in a timely fashion if we called. I have dealt with a number of estate agents previously but would recommend Heritage Estate Agents Kings Heath to anyone looking to buy or sell a house"
Paul
"We used Heritage to sell our Kings Heath home and also spoke to them when we were house hunting a few years previously previously, and on both occasions they have been superb to deal with. Sharp, professional and really knowledgeable. The photos and videos of our property were brilliant, the viewings done incredibly easily and quickly, with minimal fuss and disruption. Within a week of going on the market we were sold. They were always on hand to help us through the process thereafter and I couldn't have asked for a better agent, would highly recommend Vanessa, Rachel and the team at Heritage"
Clive
"Excellent service provided by the team at Heritage from the initial valuation appointment & marketing our property for sale - right through to completion on a tricky large chain. Highly recommend their services for selling your property in the Kings Heath area."
Mary Ellen
"Rachel and all the staff at Heritage Estate Agency are all fab! We had a difficult road to completion made more tense by the fact that we had to move back to the US before completing! Rachel listened to us and helped mitigate the difficulties we were facing with her honesty and kindness. The experience from beginning to end was top notch to say the least. Thank you!"
James
"Great service and friendly team"
Mehwish
"We had really good experience with Heritage Estate agents, and I would recommend it to my friends and family. Special thanks to Rachel."
Julia
"Rachel at Heritage Estate Agents was great to work with. Good communication, good advice and support throughout the sale of our property. Can really recompense Rachel and Heritage."
Lilly
"Our experience with Heritage has been nothing but positive. We moved to the Midlands to look for our dream home and now, thanks in large part to the support of Rachel, Paul and the rest of the team at Heritage, we finally found it! We'll always remember the transparency and professionalism that they showed us throughout the whole process."
Patsy
"I would like to thank Heritage for your excellent advice and help through the process of selling my house, and your patience and assistance whilst I found my new flat."
Avril
"I would like to say how helpful and supportive your whole team has been to me. You have all kept me sane while going through a difficult few months of selling. Your advice has been invaluable and I wouldn’t hesitate to recommend you to anyone looking for an estate agent."
Homeowner
"Vanessa and her team at Heritage lived up to their promise to take away the stress of moving. Ours was a complicated move, but all details were anticipated, nonetheless. Prompt responses to all enquiries, thoughtful and informed advice, patience and courtesy were all provided as a minimum. At all times we were confident in Heritage to support us. Worth every penny. Happy to recommend!"
Buyer
"My partner and I just bought a house using Heritage and I must say we are very happy about the service. Rachel was looking after us and managed to make something that is by definition stressful (such as buying a house), very easy. I truly recommend them."
Buyers
"My wife and I recently bought our house through Heritage and they were absolutely wonderful. They were efficient and friendly, with great customer service. They were also very accommodating with accessibility and great when we called about things we'd forgotten and were stressed about!"
Homeowner
"Overall would strongly recommend and I was very happy with their performance."
Buyers
"We have just recently purchased our new home through Heritage estate agents & I would absolutely recommend them to friends and family. From meeting Paul at the property on our viewing, to Rachel seeing us right through to completion, these guys were professional, knowledgeable and extremely lovely people to deal with. Thank you for making this buying process as stress free as possible for us! All the best."
Buyer
"The team at Heritage are all so helpful and pleasant to deal with. They are really proactive, always quick with responding to any queries and kept us informed throughout our sale and purchase. Would definitely recommend them! Daniel"
Landlord
"Excellent staff and excellent customer service. I have no problem referring Heritage to others."
Landlord
"Heritage have been the letting agents for our property for six years. We have always found them to be efficient, prompt to respond and pleasant to deal with. They demonstrate integrity in considering the best interests of both the tenant and the landlord."
Steve – Vendor
"We were very impressed by the service we received from Heritage. The staff were friendly and professional and fully understood our needs. I wholeheartedly recommend them."
Jackie – Buyer
"We are very grateful to all of the staff at Heritage for their help with our recent house purchase. Everyone was friendly and helpful throughout every step of the process. From viewing, when we were allowed extra time to properly look round the property, to straightening out some solicitor issues at the end, the team were supportive, communicative, and always contactable. Would highly recommend."
Landlord
"Heritage have been the letting agents for our property for six years. We have always found them to be efficient, prompt to respond and pleasant to deal with. They demonstrate integrity in considering the best interests of both the tenant and the landlord."
Vendor
"We've now used Heritage Estate Agents for 2 house moves and they've been excellent on both occasions. The team are very reliable in helping to move things through quickly, and communicative and responsive as to updates or questions you might have. Our most recent house move was done exceptionally quickly with the house going from not being on the market, to completing, in just 10 weeks. That was only made possible with the help of the Heritage team! Would strongly recommend."
Tenant
"I have been a tenant with Heritage Estate Agents for just over a year now. They are easily the best estate agents I have ever dealt with! Their communication and advice has been invaluable to me in difficult times. I am so pleased to be moving to a new rental property with them as my estate agents and look forward to knowing that as a renter I can trust them to provide me excellent service. Charlotte and her team are personable, understanding and provide excellent communication as well as honesty and reassurance. Every member of the team I have seen over the past year has been accommodating and friendly when it comes to repairs, viewings etc. I have no doubts that when I come to buy a property I will be contacting them first!"
Vendor
"Vendor From valuation to completion we had the most outstanding, friendly and professional service from Heritage Estate Agents in Kings Heath. A buyer was found for my mom’s house within days and it sold very quickly to that buyer - we honestly couldn’t have asked for anything more from the whole team, thank you to everyone involved. We’d like to give a special thank you to Charlotte who came out to see us first & do the valuation. Charlotte was kind & understanding when we needed her to be but she was also honest, realistic & throughly professional throughout so from that first meeting with Charlotte, the decision to sell mom’s house through Heritage, was an easy one to make. After our initial meeting we were introduced to Rachel who instantly made us feel welcome and in safe hands. Rachel was excellent at keeping us informed by phone or email & she was always available to us when we needed any advice or updates. Rachel has extensive knowledge & experience so it was so easy to leave matters in her very capable hands. We’re so glad we chose Heritage to sell our mom’s house & we highly recommend their services."