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The Property Ombudsman (TPO)

The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO Approved Estate Agents Redress Scheme. Firms who are members, follow the TPO Code of Practice for Residential Sales.


Deposit Protection Service (DPS)

The Deposit Protection Service is the largest of the three tenancy deposit protection companies set up by the government to protect tenant’s deposits. All assured short hold tenancy deposits received by landlords and letting agents must be protected by a Government-authorised tenancy deposit protection scheme.


Association Of Residential Letting Agents (ARLA)

The Association of Residential Letting Agents is the UK's foremost professional body for letting agents.  Members have to follow Rules of Conduct, keep Continuing Professional Development (CPD) up to date and adhere to best practice guidelines.


National Association Of Estate Agents (NAEA)

The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Its members practice across all aspects of property both in the UK and overseas, including residential and commercial sales and lettings, property management, business transfer, auctioneering and land. The Association was established with the goal of upholding good practice and high professional standards in the UK. Today, its key roles include providing help and guidance for property professionals across a broad spectrum of disciplines, while continually campaigning to make the property market more efficient and user-friendly for the home buying and selling public.


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